A. We appreciate your loyalty and the trust you place in us as a family attraction. Recognising the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and well-being of our guests and employees. With that in mind, we wanted to update you on the actions we have taken in response to the outbreak.
The advice from the health authorities surrounding businesses such as ours has not changed, so our business is operating as normal and standard terms and conditions on bookings continue to apply. In line with general public health guidance, we have implemented enhanced cleaning regimes throughout 360 Play and increased the availability of hand sanitisation products, and we ask all customers to observe good hygiene practices during their visit. For your peace of mind we have taken extra steps in temporarily removing the balls from our ball pits to raise our already high award winning hygiene standards. As balls are more time consuming to clean, dry and sanitise we would not be able to clean them in line with the rest of the equipment. We have left a small amount of balls in Ball Mania which will be removed and cleaned regularly throughout the day.
The new guidance is that any individual with symptoms of coronavirus, even if they have not been in contact with a confirmed case, is to self isolate for 7 days. This means that any children with a high temperature or persistent cough will be asked to not visit 360 Play for 7 days after the onset of symptoms. If you are having to isolate as an adult, this will also mean you will not be able to come into the centre. A link to the new guidance is;
We would ask that you please support us by being responsible and not bringing your child to 360 Play if they are unwell. We do have members of staff, children and parents in the higher risk groups and it is essential for everyone to be responsible for protecting our community.
We ask all our guests to observe high standards of personal hygiene whilst visiting 360 Play. There are simple things you can do to help prevent the spread of the virus, including:
- Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Putting used tissues in the bin immediately
- Washing your hands with soap and hot water regularly, and using hand sanitiser gel
- Trying to avoid close contact with people who are unwell
- Avoiding touching your eyes, nose or mouth if your hands are not clean.
- Strict food hygiene rules are already in place, but extra vigilance will be taken in our restaurant.