Frequently Asked Questions

General questions

A. Peak and Off-peak passes will be paused during this closure and the amount of time we are closed will be added to your pass.

A. Direct debit passes will be put on hold. As payment has already been taken for November due to the late announcement of the National Lock down, your membership during December will not be charged. This will happen automatically so there is no need to contact your bank.

A. We are dealing with guests in order of priority for bookings up until the 4th December 2020. If your booking is after that time, we will be getting in touch with you in a couple of weeks when we have a clearer idea of what will happen for the month of December when the current lockdown is scheduled to finish.

All bookings up until the 4th December will be automatically converted into a credit which can be used against any future booking.

We will ensure to deal with your request as soon as possible and thank you in advance for your patience as there are a lot of guests we need to contact.

A. If you visited us at Halloween and received a free return ticket you can use these tickets until the end of December. We are unable to book you in for a visit so admission will be subject to the capacity when you arrive at the centre. If you are looking at visiting at a weekend or in the holidays to avoid disappointment we recommend avoiding the late morning and early afternoon as this is our busy period. If you have any other family members in your party they will have to book tickets on our website before your visit.

A. Many of you will have received a free return visit voucher after attending our Halloween event, these vouchers have an expiry date of 30th November, due to Saturdays announcement we will be extending the expiry date of these vouchers until 31st January 2020.

 Vouchers that had expired during the first lock down had received an extension until the 23rd October 2020 and will not receive a further extension.

 All other none date specific vouchers be excepted as normal when we reopen. .

 If the situation changes in the mean time these dates maybe subject to change or further extension, we will keep you updated on any changes.

A. We politely request that you refrain from visiting 360 Play should you start displaying any of the symptoms associated with COVID-19. 

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Please contact our bookings department on 01908 670160 or email bookings@360play.co.uk should you need to amend your booking.

To support the health and safety of guests and staff during the COVID-19 (coronavirus) pandemic 360 Play will be using non-contact thermometers to screen the temperature of each guest and employee before they enter. Guests who do not wish to undergo the temperature screening or who have a raised temperature of [37.8°C or above], along with their household group, will not be permitted entry but will be offered a full refund of the admission price of their ticket. No record of the temperature will be retained and the data will not be used for any other purpose.

We ask you to observe the following:

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We are also using specialised cleaning products – find out more

A. From the 8th August 2020 it will become mandatory for visitors to indoor settings to wear a face covering, click here to find out more

A. Play centres and other indoor leisure facilities in your area have had to close because where you live has been designated a tier 3 area. The government guidelines state that if you are in a tier 3 area you shouldn’t travel to other lower tier places within the UK unless absolutely necessary. We are only following the guidelines and mitigating the risk to other customers. We appreciate this may be difficult to understand and may not appear fair but we are doing the best we can in a very difficult situation which hopefully won’t last too long. We hope you stay safe and well.

A. We are running pre-bookable sessions during the COVID-19 outbreak, with staggered arrival times to avoid queues.

Bookable sessions start from 9.30am.

See your local centre’s page for full details.

All sessions must be pre-booked online before your visit.

A. We charge for adults as we have strict guidelines on our capacity levels within each Centre.  This allows us to provide a comfortable and safe environment for all customers. Adults are encouraged to use the facilities whilst supervising their children.

As previously mentioned we take the security of your children very seriously. Full registration also enables us to sign each family in and out of the centre safely through our controlled gates.

A. We are running the following pre-bookable sessions during the COVID-19 outbreak:

9.30am – 11.30am

12.30pm – 2.30pm

3.00pm – 5.30pm

All sessions must be pre-booked online before your visit.

If capacity allows, you will be able to stay and play for longer.

A. 360 Play is suitable for 0-12 year old children.  Older children are welcome to help supervise younger siblings.  13 years and over will be charged the adult rate.  Please note there are height restrictions on our rides which are clearly signed at each ride along with any other safety information. Please do take time to read the information provided and explain any relevant information to younger members of your party to avoid any disappointments.

A. At the moment the Tier 2 regulations state that you cannot socialise with other households indoors, so please only attend a session as your household bubble and do not bring others along with you.

Parents/guardians must supervise their children at all times.  Please inform your older children of the basic rule of play to ensure a comfortable and safe visit for all.  Please pay specific attention to ensuring older children do not play in the dedicated toddler areas.  These are clearly labelled.  The 360 Play team are around to help make your visit enjoyable and operate all rides!  Adults are not permitted to leave the centre whilst their children are playing.  One adult (per family group), who is 18 years or over must be present in the centre at all times.

Yes!  Although we totally understand children love to have fun in all sorts of ways we operate the following.  Any child who behaves in an aggressive manner or continually breaks the rules of play will be brought to their parents by a member of the 360 Play team who will explain the issue.   We operate a 3-strike rule.  If a child is brought back to their parents 3 times the family will be asked to leave.  This is to ensure the safety of all children.  Any abusive behaviour will not be tolerated and may result in a ban from 360 Play Centres.  We are here to have fun in a safe environment. Please speak to a Duty Manager if you have any further questions.

Comfortable clothes, ideally long sleeved and long legged, should be worn to 360 Play.  Socks MUST be worn at all times on the play-frames by children and adults.   Please note the dodgem track will blacken white socks due to the nature of the track.  This does wash out but we advise dark socks to be worn. Trousers are preferable for the climbing wall.  Only closed toe shoes may also be worn on the climbing wall.  Please remove all jewellery and items from pockets too!

We operate a café in every centre, which caters for a wide range of dietary requirements.  We offer healthy options as well as treats for the children.  We have a menu for adults too.  As a result we do not allow food or drink that is not purchased in the centre to be consumed.  Please note any food that is not purchased at 360 Play will be removed.  If you have any questions on this please contact the duty manager at each centre.

See the rules of play in Twizzle and Twirl’s Safety Guide. They are also clearly displayed in the reception at each of our centres.

A. Socks can get dirty from the carbon generated by the dodgem track.
We recommend you wear dark coloured socks or put your shoes on when visiting the dodgems.

A. Unfortunately, at this time we cannot take Tesco vouchers as payment.

Party questions

While we are not able to provide the great 360 Children’s Birthday Parties at this time, we are offering a new option for you to be able to still experience all the great content of 360 in a pre booked organised group of more than 6 persons. This means you can still come to our covid secure environment as a group. 

Full details HERE

FAQs below may vary for the Supervised Activity Sessions

A. Yes, but if you book a party with us registration is free!

A. Each centre operates designated party time slots.  Please log onto our website and follow the ‘book a party’ instructions to see those available or contact the centre.

Each party lasts 2 hours. This encompasses 80 minutes of play and 40 minutes of party feast and extra fun in your party area.   Details can be found by clicking here.

Your party host will take you to a party holding area when you arrive. Parents and close family use this area as a base while the party is in full swing – this means the party room/area is kept as clear as possible. Please arrive no more than 15 minutes prior to the start time of your party to meet with your party host.

Your Party Host is the key point of contact for the party. They will help to remove children’s shoes, issue the coloured wristbands to every child within the party and help to get the party started! Please note that children remain the responsibility of the party parents at all times, as do all personal belongings.  Any children arriving late will be shown to the party holding area to join in.

A. We offer 4 FREE adults for the first 10 children and then 1 extra free adult for every further 4 children. For each child 3 years or under, an additional free adult is added to the ratio. All other adults are charged at £2.50. Please note that during some of our peak times (mainly weekends) there will not be seating in your party area for all your adult guests. There will be additional available seating within the centre.

A. Unfortunately once numbers are confirmed we will not provide a refund for any no shows on the day. However we will issue vouchers for 1 adult and 1 child.

Children under 12 months are free but they won’t have a seat at the party table.

If your party guests want to bring siblings who are separate from the party, then the usual play admission prices apply.  At point of final payment we will ask you if you would like to pay for siblings or ask the parents too.  The choice is yours.  If you have any questions our Central Party Bookings team are here to help.

We sell socks at each site. You may wish to put a couple of spare pairs in your bag, especially in summer.

Unfortunately no, our party rooms are in constant use throughout the day and have a very limited turnaround time. However do speak to your party host on the day as it is sometimes possible to enter the room just before the food is served.

5 minutes before the party time. Usually we allow the birthday family to arrive first and settle down before receiving their guests.

If you wish to bring external companies in as Characters or for Face Painting for example, this needs to be arranged in advance so we can check their credentials.

A. The party T&Cs can be read here

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