General questions
Q. I have a voucher, what do I do?
A. If you have a voucher that you have bought or won in a raffle, you can bring it along and you will be admitted if the centre has capacity.
Q. Do you accept Tesco vouchers?
A. Yes, we accept Tesco vouchers on general admission tickets.
Use the section with the Tesco Clubcard logo, on the Buy Tickets page, to purchase your admission tickets.
We cannot accept the vouchers on any other product.
Q. Do you do a Blue Light or Military discount?
A. Yes, we offer 15% off during peak time and 25% off during off-peak times.
The discount can only be used in store on walk-up general admission tickets and cannot be used for online bookings.
A blue light card or military card must be shown at reception.
Q. Do I need to pay for a child under one year old?
Babies and toddlers under 12 months are free* but they do need to be booked in online.
*Except Redditch where only under 6 months are free.
Q. I am a Play Pass holder, do I need to book?
A. Play Pass holders do not need to book, just turn up and play.
The 360 Play Peak Pass does not guarantee entry during peak periods. Entrance to 360 Play remains on a first-come, first-served basis.
Q. Why does 360 charge for adults?
A. We charge for adults as we have strict guidelines on our capacity levels within each Centre. This allows us to provide a comfortable and safe environment for all customers. Adults are encouraged to use the facilities whilst supervising their children.
Q. Why do I have to complete a registration form and why do you need my full details?
As previously mentioned we take the security of your children very seriously. Full registration also enables us to sign each family in and out of the centre safely through our controlled gates.
Q. Does 360 run play sessions?
A. We do 2 hour bookable sessions throughout the day. However, if we are not at capacity you are welcome to stay and play.
To guarantee admission at peak times you will need to book. Online tickets are discounted.
Q. Is there an age restriction?
A. 360 Play is suitable for 0-12 year old children. Older children are welcome to help supervise younger siblings, 13 to 17 years will be charged at their own rate, slightly more than adults. Please note there are height restrictions on our rides which are clearly signed at each ride along with any other safety information. Please do take time to read the information provided and explain any relevant information to younger members of your party to avoid any disappointments.
Q. Who supervises the children?
Parents/guardians must supervise their children at all times. Please inform your older children of the basic rule of play to ensure a comfortable and safe visit for all. Please pay specific attention to ensuring older children do not play in the dedicated toddler areas. These are clearly labelled. The 360 Play team are around to help make your visit enjoyable and operate all rides! Adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the centre at all times.
Q. Do you have a behaviour policy?
Yes! Although we totally understand children love to have fun in all sorts of ways we operate the following. Any child who behaves in an aggressive manner or continually breaks the rules of play will be brought to their parents by a member of the 360 Play team who will explain the issue. We operate a 3-strike rule. If a child is brought back to their parents 3 times the family will be asked to leave. This is to ensure the safety of all children. Any abusive behaviour will not be tolerated and may result in a ban from 360 Play Centres. We are here to have fun in a safe environment. Please speak to a Duty Manager if you have any further questions.
Q. What clothing should the children wear?
Comfortable clothes, ideally long sleeved and long legged, should be worn to 360 Play. Socks MUST be worn at all times on the play-frames by children and adults. Please note the dodgem track will blacken white socks due to the nature of the track. This does wash out but we advise dark socks to be worn. Trousers are preferable for the climbing wall. Only closed toe shoes may also be worn on the climbing wall. Please remove all jewellery and items from pockets too!
Q. Can we bring a picnic?
We operate a café in every centre, which caters for a wide range of dietary requirements. We offer healthy options as well as treats for the children. We have a menu for adults too. As a result we do not allow food or drink that is not purchased in the centre to be consumed. Please note any food that is not purchased at 360 Play will be removed. If you have any questions on this please contact the duty manager at each centre.
Q. What are the rules of play?
See the rules of play in Twizzle and Twirl’s Rules of Play. They are also clearly displayed in the reception at each of our centres.
Q. Why do our socks get dirty?
A. Socks can get dirty from the carbon generated by the dodgem track.
We recommend you wear dark coloured socks or put your shoes on when visiting the dodgems.
Party questions
Q. Why can’t I bring in a home-made birthday cake?
Due to The UK Food Information Amendment coming into force, we have had to implement some conditions for bringing in birthday cakes for parties.
Read what is allowed HERE
Q. Do you have to be registered to have a party at 360 Play?
A. Yes, your details will be taken when you book a party.
Q. Can I have my party at any time?
A. Each centre operates designated party time slots. Please log onto our website and follow the ‘book a party’ instructions to see those available or contact the centre.
Q. What is the duration of each party?
A. Full details are on our Parties page click here.
Q. Is there a meeting area when we arrive?
Your party host will take you to a party holding area when you arrive. Parents and close family use this area as a base while the party is in full swing – this means the party room/area is kept as clear as possible. Please arrive no more than 15 minutes prior to the start time of your party to meet with your party host.
Q. What is the role of my Party Host?
Your Party Host is the key point of contact for the party. They will help to show children where to put their shoes and coats, issue the coloured wristbands to every child within the party, show them around the centre, leading the party parents to their seating area and help to get the party started! Please note that children remain the responsibility of the party parents at all times, as do all personal belongings. Any children arriving late will be shown to the party holding area to join in.
Q. Do adults pay an admission fee?
A. We offer a certain amount of free adults per child depending on the party choice, this is detailed on each party description. All other adults are charged at £3.95. Please note that during some of our peak times (mainly weekends) there will not be seating in your party area for all your adult guests. There will be additional available seating within the centre.
Q. Do I get a refund if children do not attend on the day?
A. Unfortunately once numbers are confirmed we will not provide a refund for any no shows on the day. However we will issue vouchers for 1 adult and 1 child.
Q. Do I have to pay for children less than 12 months?
Children under 12 months are free but they won’t have a seat at the party table.
Q. What about siblings?
If your party guests want to bring siblings who are separate from the party, then the usual play admission prices apply. At point of final payment we will ask you if you would like to pay for siblings or ask the parents too. The choice is yours. If you have any questions our Central Party Bookings team are here to help.
Q. What if the party children and parents forgot socks?
We sell socks at each site. You may wish to put a couple of spare pairs in your bag, especially in summer.
Q. Can I come in 30 minutes before the party to decorate the area?
Unfortunately no, our party rooms are in constant use throughout the day and have a very limited turnaround time. However do speak to your party host on the day as it is sometimes possible to enter the room just before the food is served.
Q. How early can my party guests come in?
5 minutes before the party time. Usually we allow the birthday family to arrive first and settle down before receiving their guests.
Q. What are the Party Terms and Conditions?
A. The Party Terms and Conditions can be read here
Q. Can I use Tesco vouchers to pay for my party?
We cannot accept Tesco vouchers as payment for parties or private hires.
