Frequently Asked Questions

General questions

A.  If you have a voucher that you have bought or won in a raffle, you can bring it along and you will be admitted if the centre has capacity.

Alternately you can purchase your tickets online and then when you visit hand your voucher in and you will be refunded for the value of the voucher.

Due to the reduced capacities our centres are running at we cannot guarantee entry unless you are booked in.

A. Tesco vouchers are only accepted on general admission and play passes.

Tesco vouchers are NOT accepted with any other product or offer.

A. Yes,  we offer 15% off during peak time and 25% off  during off-peak times. 

The discount can only be used in store on walk-up pricing and cannot be used for online bookings. 

A blue light card or military card must be shown at reception. 

Babies and toddlers under 12 months are free* and do not need to be booked in online.

*Except Redditch where only under 6 months are free.

A. Peak and Off-peak passes will be paused during this closure and the amount of time we are closed will be added to your pass.

A. Direct debit passes are currently on hold, we will contact you when these are due to be reactivated.

A. Please call your local centre on or after the 17th May to re-arrange any outstanding tickets or activity sessions.

A. Please see our Covid Secure page here

Watch our latest video here

We are also using specialised cleaning products – find out more

A. Customers will be asked to take personal responsibility for wearing face masks, we recommend wearing a mask whilst moving around the building, queueing for rides or in our food and beverage queue points.

A. We are running pre-bookable sessions during the COVID-19 outbreak, with staggered arrival times to avoid queues.

Bookable sessions start from 9.30am.

See your local centre’s page for full details.

All sessions must be pre-booked online before your visit.

A. We charge for adults as we have strict guidelines on our capacity levels within each Centre.  This allows us to provide a comfortable and safe environment for all customers. Adults are encouraged to use the facilities whilst supervising their children.

As previously mentioned we take the security of your children very seriously. Full registration also enables us to sign each family in and out of the centre safely through our controlled gates.

A. We are running the following pre-bookable sessions during the COVID-19 outbreak:

9.30am – 11.30am

12.30pm – 2.30pm

3.00pm – 5.30pm

All sessions must be pre-booked online before your visit.

If capacity allows, you will be able to stay and play for longer.

A. 360 Play is suitable for 0-12 year old children.  Older children are welcome to help supervise younger siblings.  13 years and over will be charged the adult rate.  Please note there are height restrictions on our rides which are clearly signed at each ride along with any other safety information. Please do take time to read the information provided and explain any relevant information to younger members of your party to avoid any disappointments.

Parents/guardians must supervise their children at all times.  Please inform your older children of the basic rule of play to ensure a comfortable and safe visit for all.  Please pay specific attention to ensuring older children do not play in the dedicated toddler areas.  These are clearly labelled.  The 360 Play team are around to help make your visit enjoyable and operate all rides!  Adults are not permitted to leave the centre whilst their children are playing.  One adult (per family group), who is 18 years or over must be present in the centre at all times.

Yes!  Although we totally understand children love to have fun in all sorts of ways we operate the following.  Any child who behaves in an aggressive manner or continually breaks the rules of play will be brought to their parents by a member of the 360 Play team who will explain the issue.   We operate a 3-strike rule.  If a child is brought back to their parents 3 times the family will be asked to leave.  This is to ensure the safety of all children.  Any abusive behaviour will not be tolerated and may result in a ban from 360 Play Centres.  We are here to have fun in a safe environment. Please speak to a Duty Manager if you have any further questions.

Comfortable clothes, ideally long sleeved and long legged, should be worn to 360 Play.  Socks MUST be worn at all times on the play-frames by children and adults.   Please note the dodgem track will blacken white socks due to the nature of the track.  This does wash out but we advise dark socks to be worn. Trousers are preferable for the climbing wall.  Only closed toe shoes may also be worn on the climbing wall.  Please remove all jewellery and items from pockets too!

We operate a café in every centre, which caters for a wide range of dietary requirements.  We offer healthy options as well as treats for the children.  We have a menu for adults too.  As a result we do not allow food or drink that is not purchased in the centre to be consumed.  Please note any food that is not purchased at 360 Play will be removed.  If you have any questions on this please contact the duty manager at each centre.

See the rules of play in Twizzle and Twirl’s Safety Guide. They are also clearly displayed in the reception at each of our centres.

A. Socks can get dirty from the carbon generated by the dodgem track.
We recommend you wear dark coloured socks or put your shoes on when visiting the dodgems.

Party questions

Due to the introduction of Natasha’s Law (The UK Food Information Amendment) coming into force on the 1st of October 2021, we have had to implement some conditions for bringing in birthday cakes for parties. Read what is allowed HERE

A. Yes, but if you book a party with us registration is free!

A. Each centre operates designated party time slots.  Please log onto our website and follow the ‘book a party’ instructions to see those available or contact the centre.

Each party lasts 2 hours. This encompasses 80 minutes of play and 40 minutes of party feast and extra fun in your party area.   Details can be found by clicking here.

Your party host will take you to a party holding area when you arrive. Parents and close family use this area as a base while the party is in full swing – this means the party room/area is kept as clear as possible. Please arrive no more than 15 minutes prior to the start time of your party to meet with your party host.

Your Party Host is the key point of contact for the party. They will help to remove children’s shoes, issue the coloured wristbands to every child within the party and help to get the party started! Please note that children remain the responsibility of the party parents at all times, as do all personal belongings.  Any children arriving late will be shown to the party holding area to join in.

A. We offer 4 FREE adults for the first 10 children and then 1 extra free adult for every further 4 children. For each child 3 years or under, an additional free adult is added to the ratio. All other adults are charged at £2.50. Please note that during some of our peak times (mainly weekends) there will not be seating in your party area for all your adult guests. There will be additional available seating within the centre.

A. Unfortunately once numbers are confirmed we will not provide a refund for any no shows on the day. However we will issue vouchers for 1 adult and 1 child.

Children under 12 months are free but they won’t have a seat at the party table.

If your party guests want to bring siblings who are separate from the party, then the usual play admission prices apply.  At point of final payment we will ask you if you would like to pay for siblings or ask the parents too.  The choice is yours.  If you have any questions our Central Party Bookings team are here to help.

We sell socks at each site. You may wish to put a couple of spare pairs in your bag, especially in summer.

Unfortunately no, our party rooms are in constant use throughout the day and have a very limited turnaround time. However do speak to your party host on the day as it is sometimes possible to enter the room just before the food is served.

5 minutes before the party time. Usually we allow the birthday family to arrive first and settle down before receiving their guests.

If you wish to bring external companies in as Characters or for Face Painting for example, this needs to be arranged in advance so we can check their credentials.

A. The party T&Cs can be read here

Currently we cannot accept Tesco vouchers as payment for parties or private hires.

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