Frequently Asked Questions

General questions

Q. What are the opening times?

Sunday to Thursday: 9.30am – 5.30pm
Friday and Saturday: 9.30am – 6.00pm
Open 360 days per year: Open Christmas Eve 9.30am – 2pm, Closed  Christmas Day and Boxing Day, Open New Year’s Eve 9.30am – 2pm, Open New Year’s Day 11am – 6pm

Redditch Opening Times

Sunday to Thursday: 10am – 5.00pm
Friday and Saturday: 10am – 5.30pm
Open 360 days per year: Open Christmas Eve 9.30am – 2pm, Closed  Christmas Day and Boxing Day and Easter Sunday, Open New Year’s Eve 10am – 2pm, Open New Year’s Day 11am – 4pm

Q. Why does 360 charge for adults?

A. We charge for adults as we have strict guidelines on our capacity levels within each Centre.  This allows us to provide a comfortable and safe environment for all customers. Adults are encouraged to use the facilities whilst supervising their children.

Q. Why do I have to complete a registration form and why do you need my full details?

As previously mentioned we take the security of your children very seriously. Full registration also enables us to sign each family in and out of the centre safely through our controlled gates.

Q. Does 360 run play sessions?

We do not run specific play sessions. Please feel free to stay and play all day.

Q. Is there an age restriction?

A. 360 Play is suitable for 0-12 year old children.  Older children are welcome to help supervise younger siblings.  13 years and over will be charged the adult rate.  Please note there are height restrictions on our rides which are clearly signed at each ride along with any other safety information. Please do take time to read the information provided and explain any relevant information to younger members of your party to avoid any disappointments.

Q. Can I bring guests?

A. Of course you can bring new guests to 360 Play.  Children and visiting family can be added to your family registration.  Other families will be required to register.

Q. Who supervises the children?

Parents/guardians must supervise their children at all times.  Please inform your older children of the basic rule of play to ensure a comfortable and safe visit for all.  Please pay specific attention to ensuring older children do not play in the dedicated toddler areas.  These are clearly labelled.  The 360 Play team are around to help make your visit enjoyable and operate all rides!  Adults are not permitted to leave the centre whilst their children are playing.  One adult (per family group), who is 18 years or over must be present in the centre at all times.

Q. Do you have a behaviour policy?

Yes!  Although we totally understand children love to have fun in all sorts of ways we operate the following.  Any child who behaves in an aggressive manner or continually breaks the rules of play will be brought to their parents by a member of the 360 Play team who will explain the issue.   We operate a 3-strike rule.  If a child is brought back to their parents 3 times the family will be asked to leave.  This is to ensure the safety of all children.  Any abusive behaviour will not be tolerated and may result in a ban from 360 Play Centres.  We are here to have fun in a safe environment. Please speak to a Duty Manager if you have any further questions.

Q. What clothing should the children wear?

Comfortable clothes, ideally long sleeved and long legged, should be worn to 360 Play.  Socks MUST be worn at all times on the play-frames by children and adults.   Please note the dodgem track will blacken white socks due to the nature of the track.  This does wash out but we advise dark socks to be worn. Trousers are preferable for the climbing wall.  Only closed toe shoes may also be worn on the climbing wall.  Please remove all jewellery and items from pockets too!

Q. Can we bring a picnic?

We operate a café in every centre, which caters for a wide range of dietary requirements.  We offer healthy options as well as treats for the children.  We have a menu for adults too.  As a result we do not allow food or drink that is not purchased in the centre to be consumed.  Please note any food that is not purchased at 360 Play will be removed.  If you have any questions on this please contact the duty manager at each centre.

Q. What are the rules of play?

See the rules of play in Twizzle and Twirl’s Safety Guide. They are also clearly displayed in the reception at each of our centres.

Q. Why do our socks get dirty?

A. Socks can get dirty from the carbon generated by the dodgem track.
We recommend you wear dark coloured socks or put your shoes on when visiting the dodgems.

Q. Do you accept Tesco vouchers?

A. Yes we do, they can be used for individual admission tickets, 50% towards a party or private hire or 50% towards Peak or Off-Peak passes. For details see here

Q. What precautions are you taking for the Coronavirus?

A. We appreciate your loyalty and the trust you place in us as a family attraction. Recognising the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and well-being of our guests and employees. With that in mind, we wanted to update you on the actions we have taken in response to the outbreak.

The advice from the health authorities surrounding businesses such as ours has not changed, so our business is operating as normal and standard terms and conditions on bookings continue to apply. In line with general public health guidance, we have implemented enhanced cleaning regimes throughout 360 Play and increased the availability of hand sanitisation products, and we ask all customers to observe good hygiene practices during their visit. For your peace of mind we have taken extra steps in temporarily removing the balls from our ball pits to raise our already high award winning hygiene standards. As balls are more time consuming to clean, dry and sanitise we would not be able to clean them in line with the rest of the equipment. We have left a small amount of balls in Ball Mania which will be removed and cleaned regularly throughout the day. 

The new guidance is that any individual with symptoms of coronavirus, even if they have not been in contact with a confirmed case, is to self isolate for 7 days. This means that any children with a high temperature or persistent cough will be asked to not visit 360 Play for 7 days after the onset of symptoms. If you are having to isolate as an adult, this will also mean you will not be able to come into the centre. A link to the new guidance is;

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection 

We would ask that you please support us by being responsible and not bringing your child to 360 Play if they are unwell. We do have members of staff, children and parents in the higher risk groups and it is essential for everyone to be responsible for protecting our community.

We ask all our guests to observe high standards of personal hygiene whilst visiting 360 Play. There are simple things you can do to help prevent the spread of the virus, including: 

  • Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze 
  • Putting used tissues in the bin immediately 
  • Washing your hands with soap and hot water regularly, and using hand sanitiser gel 
  • Trying to avoid close contact with people who are unwell 
  • Avoiding touching your eyes, nose or mouth if your hands are not clean.
  • Strict food hygiene rules are already in place, but extra vigilance will be taken in our restaurant.

Party questions

Q. Do you have to be registered to have a party at 360 Play?

A. Yes, but if you book a party with us registration is free!

Q. Can I have my party at any time?

A. Each centre operates designated party time slots.  Please log onto our website and follow the book a party instructions to see those available or contact the centre.

Q. What is the duration of each party?

Each party lasts 2 hours. This encompasses 80 minutes of play and 40 minutes of party feast and extra fun in your party area.   Details can be found by clicking here.

Q. Is there a meeting area when we arrive?

Your party host will take you to a party holding area when you arrive. Parents and close family use this area as a base while the party is in full swing – this means the party room/area is kept as clear as possible. Please arrive no more than 15 minutes prior to the start time of your party to meet with your party host.

Q. What is the role of my Party Host?

Your Party Host is the key point of contact for the party. They will help to remove children’s shoes, issue the coloured wristbands to every child within the party and help to get the party started! Please note that children remain the responsibility of the party parents at all times, as do all personal belongings.  Any children arriving late will be shown to the party holding area to join in.

Q. Do adults pay an admission fee?

A. We offer 4 FREE adults for the first 10 children and then 1 extra free adult for every further 4 children. For each child 3 years or under, an additional free adult is added to the ratio. All other adults are charged at £2.50. Please note that during some of our peak times (mainly weekends) there will not be seating in your party area for all your adult guests. There will be additional available seating within the centre.

Q. Do I get a refund if children do not attend on the day?

A. Unfortunately once numbers are confirmed we will not provide a refund for any no shows on the day. However we will issue vouchers for 1 adult and 1 child.

Q. Do I have to pay for children less than 12 months?

Children under 12 months are free but they won’t have a seat at the party table.

Q. What about siblings?

If your party guests want to bring siblings who are separate from the party, then the usual play admission prices apply.  At point of final payment we will ask you if you would like to pay for siblings or ask the parents too.  The choice is yours.  If you have any questions our Central Party Bookings team are here to help.

Q. What if the party children and parents forgot socks?

We sell socks at each site. You may wish to put a couple of spare pairs in your bag, especially in summer.

Q. Can I come in 30 minutes before the party to decorate the area?

Unfortunately no, our party rooms are in constant use throughout the day and have a very limited turnaround time. However do speak to your party host on the day as it is sometimes possible to enter the room just before the food is served.

Q. How early can my party guests come in?

5 minutes before the party time. Usually we allow the birthday family to arrive first and settle down before receiving their guests.

Q. Can I have my own characters or entertainers?

If you wish to bring external companies in as Characters or for Face Painting for example, this needs to be arranged in advance so we can check their credentials.

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